Policies: The Fine Print
RETURNS & EXCHANGES
Please submit your return, exchange, or repair through our request form. For U.S. customers purchasing directly from us, we offer complementary standard shipping and a prepaid return shipping label (free shipping both ways) for your convenience.
Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
RETURN & EXCHANGE POLICIES
Our liberal exchange policy was specifically designed to get you the correctly sized baby carrier. Personal preference and varied body shapes cannot always be accounted for in our sizing chart. Therefore, we will gladly exchange baby carriers for size(s)/color(s), and provide you with assistance regarding washing and/or wearing. If your carrier feels too small, too large, or just not right, please give us a call. Keep in mind that due to the nature of fabric, carriers will stretch during use between ¼” & 1”. Please understand that exchanges and refunds will be honored at the discretion of New Native® Inc., and that we can make no guarantees as to an exchange or refund without first inspecting the product.
If item is cut or torn, we will not accept the item for return or exchange. If you receive an item that is damaged, please contact customer service immediately. New Native® does not accept returns that were not purchased directly from us. Some heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. Refunds will only be issued in the original form of payment, NO EXCEPTIONS. For returns and exchanges, your item must meet all return criteria, or it is ineligible for a refund or exchange. If your item meets all return and exchange criteria, your item may be eligible for a full refund (excluding shipping & handling). Monthly returns in value exceeding $300 are subject to additional approval.
CONDITION OF ITEM
For all refunds and exchanges, items must be in “like-new” condition with all original tags attached NO EXCEPTIONS. “Like-new" condition means the item is not stained, dirty, cut, torn, faded, worn, or smelling strongly of perfumes or other odors. This includes any damage that is not a direct result of the manufacturing process. PLEASE INSURE YOUR PACKAGE. We are not responsible for lost or stolen items.
Refund requests must be received within 30 days of purchase. Returns received 31-90 days after purchase date may be eligible for store credit. The credit will be valid for 90 days from the date of issue. Please note, we cannot accept returned merchandise after 90 days from the date of purchase, and your item will be returned to you at your own expense. For refunds issued after 30 days we reserve the right to charge a 25% restocking fee.
Exchanges are limited to 90 days from the date of purchase. We ask that carriers be returned to us in “like-new” condition (see above).
We can offer exchanges or refunds within 30 days of the original purchase date. Refund/exchange values are subject to an in-house inspection to determine the resale value of the item(s) returned.
For additional questions call (800) 646-1682 email us at Info@NewNativeInc.com or click on the chat icon.
For US customers purchasing directly from us, we offer complementary standard shipping and a prepaid return/exchange shipping label upon request (free shipping both ways) for your convenience.